Unfortunately, we do not refund or exchange items that have been personalized unless the item is faulty.
Faulty product would refer to the item itself and not the personalization.
If your product is faulty please email us at firstname.lastname@example.org with your order number and photographs of the faulty product. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
We will not be held liable for incorrect items it is the customer's responsibility to select the correct model, size and colour of the product. As all descriptions of the products and sizes are available on the website.