Refund Policy


No returns or refunds can be made on personalized items, only if the item is deemed faulty. Customers will be responsible for the return shipping and handling charges. If the product is deemed faulty after the review, we will then credit the cost of postage back to you. 

If deemed faulty by Perfectly Customized Daily (Pty) Ltd a replacement item will be shipped where possible subject to stock availability or a credit note issued.

A response for Faulty Claims will be received within 48 hours of the merchandise arrival at the Perfectly Customized Daily (Pty) Ltd Head Office.

If you have purchased an item from us without any personalization, we are happy to provide you with an exchange or full refund on the item once returned to us if it is in the same condition as when we sent it to you. Faulty product would refer to the item itself and not the personalization.

Refunds are processed between 3 to 7 business days via Payfast.

If you have any questions, please contact us on the information provided below:


Company Physical Address: 875 Waterfall South Estate, Waterfall, Midrand


Telephone: 0836775817

Emails: Please note emails are replied in standard window of time, such as 4 - 24 hours during the week.

Faulty Products
If your product is faulty, please email us at:

with your order number and photographs of the faulty product. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

Wrong Size

We will not be held liable for incorrect items it is the customer's responsibility to select the correct model, size and color of the product. As all descriptions of the products and sizes are available on the website.

Cancellation of order

You are entitled to cancel your order prior to customization being done please note that a 20% admin/ handling fee will be deducted off the amount.

I purchased my product without any personalization and would like to return or exchange it, what do I do?

If you have purchased an item from us without any personalization, we are happy to provide you with an exchange or full refund on the item once returned to us. The item must have a proof of purchase and be in the same condition as when it was sent to you. Please note the customer is liable for the delivery fee of the returned item.

There will be no refunds for all personalized sets where the size was chosen incorrectly by the client. If the client is unsure of the sizing, we will gladly assist you. If you have purchased sleepwear without any custom embroidery, you are welcome to arrange a store credit or exchange.

Slight Color Variation:

Due to differences in monitors/phones, colors of products may also appear different to those shown due to light variations.

Emoji Position:

Emoji positions can slightly vary to the website example.  

Forgot to use Discount Code:

Regrettably, orders that have already been placed cannot be changed and discounts cannot be added after a purchase is finalized.

 Free Gift:

The Offer is restricted to one free gift per a customer, and subject to stock availability. Quantities are limited and all offers are subject to availability while stock lasts. The customer needs to inform us of the personalization for the free gift, if this information is not received, we will use the initials of the person who placed the order. 

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