Unfortunately, we do not refund or exchange items that have been personalized unless the item is faulty.
Faulty product would refer to the item itself and not the personalization.
Emails: Please note emails are replied in standard window of time, such as 4 - 24 hours during the week.
If your product is faulty please email us at firstname.lastname@example.org with your order number and photographs of the faulty product. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
We will not be held liable for incorrect items it is the customer's responsibility to select the correct model, size and colour of the product. As all descriptions of the products and sizes are available on the website.
Cancellation of order
You are entitled to cancel your order prior to customization being done please note that a 10% admin/ handling fee will be deducted off the amount.
If you have purchased an item from us without any personalization we are happy to provide you with an exchange or full refund on the item once returned to us. The item must have a proof of purchase and be in the same condition as when it was sent to you. Please note the customer will liable for the delivery fee of the returned item.
There will be no refunds for all personalized sets which size was chosen incorrectly by the client. If the client is unsure of the sizing we will gladly assist you. If you have purchased sleepwear without any custom embroidery you are welcome to arrange a store credit or exchange.
Slight Colour Variation:
Due to differences in monitors/phones, colours of products may also appear different to those shown due to light variations.
Emoji positions can slightly vary to the website example.
Forgot to use Discount Code:
Regrettably, orders that have already been placed cannot be changed and discounts cannot be added after a purchase is finalized.